Customer Care

We have several support programs which improve your machines productivity, reduce maintenance uncertainly and enhances resell value. Programs like KOWA (Oil and Wear Analysis) and KOMTRAX provide a wealth of information regarding the status and operating parameters of your machine.

PM-PRO Planned Maintenance, PMI – Preventative Maintenance Inspections and TMS - Track Management all help manage your maintenance costs and keeps your machine as productive as possible.

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KOWA

KOWA - Komatsu Oil & Wear Anlaysis

Komatsu Oil & Wear Analysis

The Komatsu Oil & Wear Analysis (KOWA) program determines how your machine is performing based on a small sample of oil or other fluid. KOWA detects fuel dilution and coolant leaks, identifies contaminants, and measures wear-metals. Road Machinery will help you interpret this information so you can identify potential problems and head them off before they lead to major repairs.

Go to the KOWA login page

KOMTRAX

Go to the KOMTRAX login page

KOMTRAXis both a wireless equipment monitoring system and a secure, web-based, application used for reviewing the data KOMTRAX collects and sends. KOMTRAX provides a wealth of information and reporting of your equipment. Everything from how much, how often and how hard the machine is working to its current status on fuel used, location and maintenance reminders. For all the features of KOMTRAX, please contact your PSSR (Link to PSSR Contacts)

Go to the KOMTRAX login page

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