Our Technical Solutions Department is much more than the title would lead you to believe. They are the single best source for help and information with troubleshooting, technical questions and issues with no apparent solutions for all the equipment we sell and service.

Our field and shop technicians call upon this group when even the most senior technician can’t solve the issue to 100% satisfaction. Our Technical Solutions Department has the experience and knowledge to tackle the most unique and difficult scenarios. At their disposal is a wealth of information from case studies to technical libraries and long list of contacts from the engineering department to model type specific experts.

Some of the many duties they are involved in:

• Root Cause Failure Analysis
• Component wear analysis
• Consultation in Diagnostic , Troubleshooting, and Testing methods
• Interpretation of complex Wiring and Hydraulic Schematics, Diagrams, and Failure Codes
• Warranty Issues and Factory Campaigns
• Life cycle costs
• On site assistance for Road Machinery Technicians
• Communication of technical issues

Our Technical Solutions Department , along with our Field & Shop Service, Parts and Customer Care professionals work together to support all your maintenance and service needs.